Designing public services (1/4): innovating with intent
Innovation in the pandemic era The last two years have been challenging for us all. In our professional and personal lives, we have all been forced to deal with the uncertainty and complexity of a globally connected world. The pandemic has also highlighted the weaknesses of the current policy-making
Assist Digital for Kinto (Toyota): a user-centred approach for new mobility services
The COVID-19 pandemic has had a massive impact on mobility behaviour. The “new normal” involves much more diverse movements, which require mobility services to be much more flexible. Until recently, owning a car was the norm, but things are changing, especially in larger cities. The culture of o