Designing public services (2/4): the power of collective intelligence
In the last few years, French public institutions have shown a growing interest for collective intelligence-based approaches. This fundamental shift has broken down silos, encouraged outside-the-box thinking and put the final user back at the heart of public policy, while considerably improving the
Designing public services (1/4): innovating with intent
Innovation in the pandemic era The last two years have been challenging for us all. In our professional and personal lives, we have all been forced to deal with the uncertainty and complexity of a globally connected world. The pandemic has also highlighted the weaknesses of the current policy-making